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Frequently Asked Questions
Quick answers to the most common questions about our hosting services.
Shared and VPS accounts are provisioned instantly — usually within 60 seconds of payment confirmation. Dedicated server deployments are typically ready within 2–4 hours. You'll receive a welcome email with login credentials and setup instructions the moment your account is active.
Absolutely — and it's seamless. You can upgrade from shared to VPS, or scale your VPS resources, directly from your control panel with no downtime. For migrations between major product types (e.g. VPS to Dedicated), our team handles the transfer at no extra cost.
99.99% uptime means no more than 52 minutes of unplanned downtime per year, network-wide. If we fall below this for your account in any given month, you'll receive service credits automatically — no ticket required. Our uptime is backed by redundant power, multi-homed network connections, and real-time automated failover.
Yes — every hosting plan includes free Let's Encrypt SSL certificates with automatic renewal. Wildcard certificates and premium SSL options (OV, EV) are also available. SSL is enabled and installed automatically when your domain is pointed to our servers.
Yes — we offer free website migration for all new accounts. Our migration specialists handle the full transfer of your files, databases, emails, and DNS records with zero downtime. Simply open a support ticket after signing up and we'll take care of the rest, typically within 24 hours.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual enterprise plans. All transactions are processed securely with 256-bit SSL encryption. Invoices and receipts are available immediately in your billing dashboard.